You have seen the pattern. A chat window pops up. You type a question. The bot responds with a menu of unrelated options. You rephrase. It asks for information you already provided. You ask for a human. The bot promises to connect you. Nothing happens. This is not what enterprise AI promised. And yet, this is what most businesses deliver. The problem is not chatbots as a concept. T... https://ahex.co/azure-bot-services-build-smarter-chatbots/